Frequently Asked Questions
Everything you need to know about your Obagi Medical skincare journey.
Are your products authentic Obagi Medical formulas?
Yes, we are an official retailer. All products are 100% authentic, medical-grade formulas sourced directly from the manufacturer to ensure safety and efficacy.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. Expedited shipping options are available at checkout if you need your skincare regimen sooner.
What is your return policy for opened products?
Due to the medical nature of our skincare, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact support to initiate a return.
Do I need a prescription to purchase Obagi products?
While Obagi Medical products are professional-grade, the items available on our retail site do not require a prescription. However, we always recommend consulting with a dermatologist before starting a new regimen.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How can I check the expiration date of my product?
Expiration dates are printed on the bottom of the bottle or the crimp of the tube. We guarantee that all products shipped have a minimum shelf life of 6 months.